Returns & Exchanges

We want our customers to be happy with the look, fit, and feel of their new shoes. If you are dissatisfied with your purchase for any reason, we will gladly accept items for return or exchange within 30 days of the original delivery date. Exchange is FREE for Canadian orders.

RETURNS — Not your style?

  1. Email returns@zelenshoes.com with your refund request. Include your order number and the reason for your return.
  2. We will email you a Return Authorization Number and shipping address within 2-3 business days.
  3. Ship the item using Canada Post, FedEx, or any other insured shipping company. Return Authorization Number should be clearly written on outside of package. Customers are responsible for the shipping cost of return items.
  4. Once we receive your item, it will take 8-10 business days to process your return.
  5. Allow 4 days for your bank or credit card company to process the refunded amount.

EXCHANGES — Need a different size?

  1. Order new size or style online. It will be sent to you immediately.
  2. Email returns@zelenshoes.com with your exchange request. Include both your original and new order numbers.
  3. We will email you a return label and form within 2-3 business days.
  4. Complete the return form, package it with the shoes, and attach the return label.
  5. Drop package off at Canada Post, FedEx, or any other insured shipping company. Say goodbye, free of charge!
  6. Once we receive your item, it will take 8-10 business days to process the exchange and refund the price of the original purchase.
  7. Allow 4 days for your bank or credit card company to process the refunded amount.

THE FINE PRINT

  • Return and exchange items must be in the original box with tags attached
  • Return and exchange items must not show any sign of damage or wear
  • No returns for items purchased in-store
  • Items purchased online may not be returned in-store
  • Free exchange for Canadian orders only
  • Sale items are not eligible for return or exchange

Any questions, worries, concerns? Don't hesitate to contact us.
returns@zelenshoes.com
1-888-699-3536

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